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Shipping
Shipping by USPS Registered Insured or Express mail only. We cannot ship to P.O. Boxes. Shipping only to Billing Address on Credit Card purchases. Next Day Shipping costs minimum $15. Exact charges for shipping Registered Insured will be indicated with your confirmation of order.
(click below to track your shipment online).
Terms & Conditions / Return Exchange Policy
All items subject to 7 day customer approval. You must advise us by email within 7 days of delivery if you intend to return an item. Shipping/Insurance charges are non-refundable. Return shipping/insurance is at the customer’s expense. Returned items improperly packed or underinsured are at the customer’s risk if lost or damaged in shipment. Items returned must be in the same condition as sent. Special order items are non refundable.
We accept returns for refunds or exchanges on all diamonds, jewelry items, or watches, with the exception of jewelry items or watches that have been custom made to order, resized or altered in any way, or those items from which the; "Do Not Remove" tag has been removed. Any items from which the tag has been removed will not be accepted. If you decide to return your purchase for a refund or an exchange within 7 days after your purchase has been shipped, you must obtain a Return Authorization Code. Call us at 561-655-8010 or email us to receive your return authorization code, which you will need to write on the return shipping label and the original invoice.
The original invoice must be included in the returned package. Return merchandise, unaltered, in the original packaging, including the gift boxes within which your order was shipped via insured, signature requested delivery. We cannot accept merchandise that has been altered or damaged, or is not returned to us as instructed.
If you discarded any of these shipping materials, or would like any help with this step of the process, please call customer service at 561-655-8010. We'll be happy to help. We will call or e-mail you to confirm that we have received the returned merchandise. A full refund will be issued to you within three days of confirmation of receipt.
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